Refund Policy

Because VapeVerified holds your payment until you confirm delivery, most problems can be fixed before a brand is ever paid.

When you can claim a refund

• Your order never arrived.
• The product is counterfeit or not what you ordered.
• The device arrived faulty or damaged.

How to claim

Open a claim from the order page in your account before you confirm delivery. Include photos where you can. If the claim is upheld, the amount is refunded to your VapeVerified wallet, where you can spend it or request a withdrawal.

What we cannot refund

For health and safety reasons, opened e-liquids, pods and disposables cannot be returned for change of mind. Once you confirm delivery, payment is released to the brand and any further issue is handled with the brand directly, with our support where needed.